The sound of the future: the coming age of voice technology

Prologue: The power and potential of voice technology

Introduction: Unmistakable signs of the impending voice-technology wave

Part One: The human needs met by voice technology. Speed : increasing the efficiency of every human-machine interaction

Safety : creating a less dangerous world

Knowledge : getting critical information when and where you need it

Inclusion : creating a world where no one is left behind

Engagement : making life more creative, entertaining, and enjoyable

Transformation : voice-enabled business models that will change industry landscapes

Part Two: Rising to the challenge. Falling barriers : overcoming the technical, organizational, and social challenges to voice technology

Making voice an integral part of your existing business systems

Training voice tools to understand your world

Designing and redesigning the multimodal user experience.